Support

Welcome to Helwig Carbon where great service is a way of life. We understand the critical nature of your business and are ready to serve you. Our Customer Service Team is available Monday through Friday 7:30am to 5:30pm CST at 1-800-962-4851.

Our experienced team of experts can identify the product you need quickly and often have it shipped the same day. We carry over 1000 different carbon brush designs in stock. We have a reputation for helping customers reduce maintenance and downtime and maximize brush life. Check out our troubleshooting guide and product identification sections or give us a call and have one of our brush experts assist you with your application problems.

In order to assist you in selecting the best material for your application we offer in-house material analysis, material development, and motor testing.

We are constantly striving to improve our levels of customer service. We want to hear from you. Please take a moment to give us your comments in the customer survey section.

Delivery Service

We process over 150 orders and ship over 40,000 pieces per day. 50% of your orders are shipped from stock the same day. We average 40 rush orders for specially made items per day and meet JIT delivery requirements for the many OEM customers we serve. We understand the critical nature of the equipment our brushes are used on and stand ready to meet emergency needs. Our on-time delivery for the entire product line averaged over 98% in 2014.